I Leave DreamHost, DreamHost Leaves Me… (Almost) Speechless

Thinking of You Balloons

To the Happy DreamHost Balloons, Flowers, and Teddy Bear Team:


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I guess one of you guys must have read my post, Why DreamHost Sucks. I was halfway through a movie last night when the doorbell rang. People don’t usually ring the bell unannounced at about 7:30 in the evening in my neighborhood, so I when I opened the door, I assumed the guy must be selling something.

“Yeeees,” I said tentatively.

“I’ve got some balloons for you,” the guy said, “and a few more things in the truck.”

“Uh, what is this about?”

He asked me if he had the right address. He did.

“Well, these are for you.”

“What name are you looking for?”

“Robert Ellis.”


He handed the balloons to me and I took them reluctantly. One of them read, “Thinking of You.”

“Who are these from?”

“There’s a card with the flowers.”


My wife is out of town. I couldn’t think of any reason why she would send me balloons. And flowers. Am I in trouble? I know it’s not my anniversary (that was in July). It’s not my birthday (that’s in October). If not my wife, then which of my many secret admirers could this be from?

The guy came back with a teddy bear and a vase of flowers. I was still so befuddled, I didn’t even give the guy a tip.

The first thing I did was put the vase down and read the note:

DreamHost Note

Well, pinch me. This is a dream. You guys sure are generous. I leave DreamHost and you send me balloons, flowers and a Teddy Bear. What’s up with that?

When my wife called and I told her the story, she said, “People send either balloons, flowers, or teddy bears. If you get all three, someone’s feeling guilty.” Is that it? Are you feeling guilty?

I have to give you credit. I like your spirit. And I’ll give you the benefit of the doubt that your hearts are in the right place and that you really are trying, as you write on your site, to “deal with every client as a human being and as a friend.”

But, guys! Listen! Next time save yourself some money. Any business can screw up; it’s what you do to make things right that counts. You could have given me a call when I asked about closing my account (more than anything else, that little note from Ralph after you took down my site before I’d asked you to—”Unfortunately your account does not come with phone support so I will not be giving you a call about this issue”—ticked me off). You could have offered me three months—or even a year—of free web hosting (balloons, a teddy bear and flowers can’t have been cheap!). You could have moved me to a different server that you knew was solid. After a few months without problems, I would have written with enthusiasm about my positive cutsomer experience.

Believe me, I didn’t want to change web hosts. It’s a major hassle moving things over and I was out of commission for a couple of days. But I don’t think I’ll be coming back, even if Hosting ZOOM doesn’t work out [they didn't; I'm now with AN Hosting]. They’re cheaper, I can call them on the phone and talk to somebody if I have a problem, and they have redundant data centers, so I shouldn’t have to worry about a power outage or an earthquake taking down my web host (bad bit of luck, that, and sympathies to you and everyone whose site was down).

Oh, well, bygones, water under the bridge, yadda yadda yadda. In spite of my DreamHost Sucks post, I’m not holding on to any hard feelings (but the post stays; it’s factual and, after all, I write reviews).

Finding a great web host is tougher than getting lucky in love. But this is the first time someone sent me flowers (and balloons and a teddy bear) when we broke up. Thanks!


Be sure to read How to Find a Web Host That Doesn’t Suck.

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